How to Search Existing Tickets

  1. Login to your ConcourseSuite site.
  2. Click on the "Help Desk" tab.
  3. Select Search
  4. Enter the search terms into the appropriate fields. If you leave all of the fields blank, the search will yield all of the tickets that are in the system.
  5. Once the search terms have been entered, click Search.
  6. Once Search has been selected, you will be taken to the search results page.
  7. You can perform actions on the search results by clicking on the blue action icon to the left of the ticket.