How to Export a Ticket

  1. Login to your ConcourseSuite site.
  2. Click on the "Help Desk" tab.
  3. Select Export
  4. Select Generate New Export.
  5. Enter the subject of the export into the "Subject" field.
  6. Use the left-hand box to choose a criteria to be placed into the export. Highlight the criteria and click Add. The criteria will be placed in the box on the right side.
  7. If you would like to remove a criteria from the export, highlight the criteria in the right-hand box and click Del.
  8. Click Generate.
  9. Once the export is generated it will be placed in the export list.
  10. Click the blue action icon to the left of the export view the export's data.