Concursive ConcourseSuite CRM Help
Help Desk Module
What is the Help Desk module?
The Help Desk module is your main customer service and retention tool. In this module you can track customer issues and stay on top of any problems that might arise. The Knowledgebase section allows information on common issues to be easily accessed. Using the dashboards module within tickets you can get a quick glance at the number of open tickets and the average time to close issues.
How can this help me?
Trouble tickets are entered into the system and tracked through to resolution. From the moment a ticket is assigned it has a defined and trackable path. This will eliminate any issue from going unnoticed.
Why is this important?
It is important to stay on top of any defects or issues that might arise with your products or services. Good customer service and prompt resolutions are the key to customer retention.