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Discuss Issue and Case Management
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7
replies1,068
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printable form of a ticket not displays all items in history
However, there are other items visible under the "History" tab in the web-form that do not appear on the printed form. For...
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19
replies3,720
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automatic email notification on new ticket creation
(1, 2)
Is there a way to have an email automatically sent when a new ticket is created, before it is assigned?
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0
replies1,023
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helpdesk email integration
Hello I would like to know if the help desk can be used in a non-intrusive way as far as the "customer" is concerned. for example...
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0
replies1,076
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can't update ticket
When I try to update a ticket, modifies don't take effect even if I don't get any output error message. Also, when I update a...
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3
replies1,053
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Assets
Hi there, What I would really like to see is the possibility to form relationships between the different assets. We are an IT...
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1
reply1,012
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can't modify team members
i can't modify (add) team members even if i granted them portal access Please help
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1
reply1,072
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Print action results in an error
I am trying to figure out how to use "Print" action on a result, on each call it results in to an error and divert to error jsp. I...
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0
replies1,059
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Scheduled actions blank on homepage?
Even though I have alerts, activities etc. setup in the system, nothing is showing on the HomePage. Well I get the headings for...
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2
replies1,023
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Activity log on Printable Ticket Form
As David wrote on another topic (quoting): "The "activity log" feature in Help Desk (...) is more to capture what you've done in...
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0
replies988
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Tracking A Conversation
Hi Again! Following on from a similar topic here, I also have been using the Help Desk module to keep track of our trouble tickets...