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Hi Again!
Following on from a similar topic here, I also have been using the Help Desk module to keep track of our trouble tickets and have faced the same problem of where to put conversational info.
When a log an issue and I have something to report, I want to make an entry. I also like to copy and paste emails between myself and the client to help keep track of everything.
This isnt too bad and works well. Ideally, you know like in my wildest dreams it would be cool to have a complete help desk solution integrated so I can type in my reply, it gets emails to the client, they then get an email address to reply to, and their reply gets automatically inserted into the log. That would be awesome.
That, I understand is a while off. One nice to have would be a checkbox next to the issue notes box and when ticked it emails a copy of the issue note to the client contact for this ticket.
Would this be better done by adding a workflow or just getting in there and adding to the processing code? Is there support for this, would it be incorporated into future versions?
Cheers!