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Implementation Guide
Welcome to ConcourseSuite!
The installation, configuration, maintenance and upgrade of ConcourseSuite is intended to be as simple as possible. However, implementing ConcourseSuite, like any enterprise-class software, is often a significant task for an organization. Implementation requires management participation, technical staff, and often the help of experienced ConcourseSuite consultants.
This document is written for the team of people responsible for implementing ConcourseSuite. The document is broken into roles and phases. In smaller organizations, several roles may be filled by a single individual, while in larger organizations each role may be divided among several people.
This document assumes that organizations implementing ConcourseSuite may use the services of a ConcourseSuite Solution Provider.
Features
The Enterprise and Open-Source editions have the exact same feature-set. The Enterprise edition is pre-compiled, includes easy upgrade scripts, and requires a maintenance contract to foster innovation. The Open-Source edition must be compiled and aggressively maintained.
Implementation Roles
Role | Description |
|---|---|
Responsible for mapping business processes and terminology to ConcourseSuite. The business manager analyzes the organization, constructs flow-charts, determines default ConcourseSuite values and outlines customizations needed by the organization. | |
Responsible for installing and configuring operating systems, servers, hardware and related CRM software. Additionally responsible for maintenance and disaster recovery plans. | |
Responsible for configuring and setting up ConcourseSuite based on the needs of management. The customizer is also responsible for implementing customizations. |
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