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We have been using Concursive successfully for some time and have recently updated our infrastructure. Our Admin upgraded Java and Tomcat to the latest version and upgraded our package to Concourse Suite 5.0.6.2 Enterprise (2009-01-05). We started having problems and our admin realized that there were some compatibility issue with Java 6 and Tomcat so he rev'd them back to the recommended versions. Everything seems to be working now except that we can't upload documents to a folder store in the document section and in most other modules. If you select one of the folders in the document store area or I have tried to attach a document to a contact file when you click on the submit file button you get the "The included page caused a problem." Has anybody seen this error and do you have any suggestions on how we can fix this issue
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Concourse Suite 5.0.6.2 Enterprise- The included page caused a problem.
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Concourse Suite 5.0.6.2 Enterprise- The included page caused a problem.
9/25/2009 3:09 PM EDT
By Bill Lorenz
By Bill Lorenz
Just curious, how does this board work and how do we get responses to this request, Is there a better place or way to get support on this?
Hi Bill... most errors require the admin to take a look at the Tomcat logs. The file marked catalina.out or stdout.txt is the best place to start.
For ConcourseSuite 5.0.6.2 there are some tomcat settings to get it to work on the latest tomcat releases -- which have to do with a quote setting. As a process I would make a backup of ConcourseSuite and install it on a staging server to see how it behaves before changing production.
As for support, the discussion forums are your best best for general support by any community member. The questions often show up on Google or when others have issues too.
I work with Bill and help support our CRM system. What is the "Recommended/required" version of ConcourseSuite in the way of Tomcat and Java? We have tried multiple versions with no success. Also, what are the Tomcat settings we should make? Is there some good documentation that outlines all of this besides the readme's that come with the download?
Matt,
There are no logs on the entire server called "catalina.out" or "stdout.txt". Where are those files located? In the tomcat directory there is a "logs" directory and the word catalina and the date are in the file name. In looking at those logs there are a lot of these types of messages: Oct 8, 2009 1:13:41 PM org.apache.tomcat.util.http.Parameters processParameters
WARNING: Parameters: Invalid chunk ignored.
I did find a file that started with stdout and I shutdown the apache service, renamed the file, restarted the service and tried the "documents" settings. Then went back to the std file and it included: ERROR [org.apache.catalina.core.ApplicationDispatcher] - Servlet.service() for servlet jsp threw exception
org.apache.jasper.JasperException: /contacts/contacts_documents_list.jsp(39,159) Attribute value "id=" + ContactDetails.getId() is quoted with " which must be escaped when used within the value
Any ideas?
Thanks, the answer is simple...
The fix for some version of Tomcat 5.5 and Tomcat 6 is to set the Tomcat quote option. (this will be fixed in the next major version of ConcourseSuite).
export CATALINA_OPTS="-Djava.awt.headless=true -Dorg.apache.jasper.compiler. Parser.STRICT_QUOTE_ESCAPING=false"
If using Windows, skip the awt.headless parameter.
By Chris Le
Matt,
I just downloaded the 5-user version. We are running Windows 2008, SQL Server 2008, Tomcat 6.0.20 and JRE 6 update 17. We are also using IIS 7 as the front end connected to Tomcat as the application server via ISAPI.
Installation went without a hitch. First thing I noticed when creating a lead, then trying to convert it to a contact or account, I get a pop-up window that says "The included page caused a problem."
I read your solution above but know nothing about Java or Tomcat. Can you give me step by step instructions how to fix this?
By Chris Le
Problem solved. After much trial and error, it seems Tomcat 5.5.26 or older works. Anything newer does not.