Centric CRM 4.1 (Stable and Released)

Core Team

PUBLIC PROFILE

Back to topics

Feedback (Suggestions, comments, etc.)

Emails containing variable names for some fields, data for others

You need to be logged in to post messages

Emails containing variable names for some fields, data for others

3/13/2007 5:03 PM EDT

By Ryan de Laplante

I closed a ticket and received this email, containing variables instead of values:

The following ticket in Centric CRM has been closed:*

--- Ticket Details ---

Ticket #* 000008

Priority: $
Severity: $
Issue: Update 20070305b

Comment:

Closed by: $

Solution: test solution

We have seen this with other emails too. Here's an other example

The following ticket in Centric CRM has been assigned to you:

--- Ticket Details ---

Ticket # 000001
Priority: $
Severity: $
Issue: test Kiosk charges twice for early departure

Assigned By: $
Comment:

1. 3/13/2007 5:34 PM EDT

By Ryan de Laplante

Our network admin provided these logs to help

Files

errorlog.txt

2. 3/22/2007 10:26 AM EDT

By Jack Walston

I'm having the same problem, any ideas on a solution?

3. 3/22/2007 12:26 PM EDT (edited)

By Matt Rajkowski

Concursive Corporation
Product Design

Found a solution... when a ticket does not have the value, for example the Priority is not specified for some reason, then the is being used by default in the email.

LoadTicketDetails still needs to provide an object, or the template handler needs to handle null values.

if (thisTicket.getPriorityCode() > 0)
LookupElement priorityLookup = new LookupElement(
db, thisTicket.getPriorityCode(), "ticket_priority");
context.setAttribute(PRIORITY_LOOKUP, priorityLookup);
} else
context.setAttribute(PRIORITY_LOOKUP, new LookupElement());
}

4. 6/11/2007 4:37 PM EDT

By Josh Squillets

We are experiencing this issue with all emails using Centric CRM 4.1.3 (2007-06-04). The missing values are not null when viewing the tickets within Centric. Any other ideas what may be causing this? Thanks in advance.

The following ticket in Centric CRM has been closed:
--- Ticket Details ---

Ticket # 000003
Priority: $
Severity: $
Issue: Download the latest version.

Comment:

Closed by: $

Solution: testing, by closing it out.

5. 8/29/2007 11:20 AM EDT

By Ryan de Laplante

This happens with almost every email we receive from Centric!!! When will this issue be resolved?

6. 10/24/2008 2:26 PM EDT

By Gustavo González

Ryan de Laplante wrote:
This happens with almost every email we receive from Centric!!! When will this issue be resolved?

This issue is marked as "Solved", but I don't find how it was solved!
I have just installed 4.1.3, and the problem is still there.

What is the solution to this problem?

Thanks and regards,
Gustavo.

6 results found