Ticket # 149

This ticket is open
Severity: Normal
Entered by: Valentin Ortiz 5/25/2007, 10:23 AM
Last modified: Valentin Ortiz 5/25/2007, 10:23 AM

Description

In Help Desk -> Knowledge Base

while selecting a Category, the following error occurs:

** Requested action: KnowledgeBaseManager
** Fri May 25 09:19:14 CDT 2007
ControllerServlet-> Action Took: 1 ms
> Looking up resource: CategoryJSListOK
Resource-> CategoryJSListOK
ControllerServlet-> Resource: /troubletickets/troubletickets_knowledge_base_js_categorylist.jsp

** Requested action: KnowledgeBaseManager
** Fri May 25 09:19:15 CDT 2007
java.lang.NumberFormatException: For input string: "undefined"
at java.lang.NumberFormatException.forInputString(Unknown Source)
at java.lang.Integer.parseInt(Unknown Source)
at java.lang.Integer.parseInt(Unknown Source)
at org.aspcfs.modules.troubletickets.actions.KnowledgeBaseManager.executeCommandSearch(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.darkhorseventures.framework.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Unknown Source)
ControllerServlet-> Action Took: 5 ms


Version Info:
URL: https://svn.centricsuite.com/webapp/branches/branch-41
Repository Root: https://svn.centricsuite.com
Repository UUID: 78ee3d02-cf0a-0410-acf8-9faa14b9d470
Revision: 21527
Node Kind: directory
Schedule: normal
Last Changed Author: matt
Last Changed Rev: 21501
Last Changed Date: 2007-05-21 15:36:25 -0500 (Mon, 21 May 2007)

Solution

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Ticket Activity

Date	Event
Valentin Ortiz 5/25/2007, 10:23 AM	[ Ticket Opened ]
Valentin Ortiz 5/25/2007, 10:23 AM	[ Ticket is unassigned ]
Valentin Ortiz 5/25/2007, 10:23 AM	[ Severity set to Normal ]

Distribution List
Valentin O., Frank C.