Centric CRM 4.1 (Stable and Released)

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Assignment

Priority: Scheduled
Assigned To: unassigned

Ticket # 130

This ticket is open
Severity: Normal
Category: Usability
Entered by: Ananth Balasubramanyam 3/13/2007, 4:01 PM
Last modified: Ananth Balasubramanyam 3/13/2007, 4:01 PM

Description

Ticket Action Plan Email sent to the user assigned to the plan does not see the Ticket info to which the plan is tied to. This information is crucial for the user to identify that the action plan is associated to a particular ticket.

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Reported by a community member:

I created a ticket in the help desk and added an action plan to it. I then assigned the action plan to someone else. An email was sent to that person and to myself indicating the action plan has been assigned to her.

When I click the link it takes me to a page that shows the action plan. However, there is no mention of the ticket the action plan is for. If I go to the account and view action plans, it doesn't show up there. If I bring up the ticket, I can see the action plan. This is what I would expect, but the person who received the email would have no idea which ticket the action plan is associated with, or might think it has nothing to do with a ticket.

Solution

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Ticket Activity

Date	Event
Ananth Balasubramanyam 3/13/2007, 4:01 PM	[ Ticket Opened ]
Ananth Balasubramanyam 3/13/2007, 4:01 PM	[ Ticket is unassigned ]
Ananth Balasubramanyam 3/13/2007, 4:01 PM	[ Priority set to Scheduled ]
Ananth Balasubramanyam 3/13/2007, 4:01 PM	[ Severity set to Normal ]

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