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By Josh Lyon
What kind of e-mail workflow is there around the Plan tab of the Project section?
I've been playing with it and it haven't noticed that I get e-mails on any of my accounts regarding notifications that a task is either overdue or the End Date (deadline) is coming up soon.
Is this something that is already in the works? Or needs to be enabled? Or not available at all at this time?
Hi Josh,
There hasn't been any specific work on project plan notifications... although there are several capabilities in place which can be extended.
1. The ticketing system has a workflow that gets executed every time a ticket gets inserted or updated. This process analyzes the ticket and makes appropriate notifications to stakeholders. The workflow is customizable as it exists in a workflow.xml file external to the application.
2. Additionally, workflows and reports can be scheduled to take action when the ticket doesn't get a proper user response. So, for example, an email digest could be sent to a manager of all unassigned tickets that are older than 10 minutes. (not in TE)
To get this working for plans, the hooks need to be identified, as well as the overdue parameters. Once the requirements are in place, the workflow can be built, hooked at the appropriate places, and activated. Let's talk more about this.
