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ConcourseSuite Community Edition

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FAQ for Users

  1. What is Concourse Suite?
  2. Could you briefly explain the nature of the CPL License vs traditional Open Source Licenses?
  3. Can you please tell me how many users each "seat" supports in the Hosted Service?'''
  4. What differences are there between the Community and Enterprise versions of Concourse Suite?
  5. What kind of security features does Concourse Suite offer?
  6. What kind of scalability does your solution provide and how does it achieve this?
  7. What kind of backup features does your solution have if any?
  8. What querying tools does Concourse Suite use?
  9. Describe the tracking mechanisms used in your solution that states who did what and when in detail.
  10. How can Concourse Suite enable and facilitate communication within a corporate infrastructure?
  11. Okay I installed Concourse Suite. Where do I go on my web browser to get to the application?
  12. Who is the administrator of the system after installation?
  13. How can modules be modified for personal system customization as well as the style and presentation of the CRM?
  14. How can I export leads and contacts from one CRM system to Concourse Suite?
  15. Is there a way to attach a contact to multiple accounts?
  16. It is possible to show different parameter of form for different group of users?
  17. Is it possible to read/receive email from within Concourse Suite?
  18. Is there any integration into other systems such as Quickbooks?
  19. Does Concourse Suite have the ability to get the history of all the activities done related to a) an account, b) a contact, c) an opportunity?
  20. Can Concourse Suite have major deals or projects that include many opportunities?
  21. Can Concourse Suite do task assignments and email alerts?
  22. Can Concourse Suite generate a timesheet for a user to input?
  23. Is there a way to have time triggered events against help desk tickets?
  24. Can Concourse Suite project accounting like budget/cost/expenses tracking?
  25. Can Concourse Suite do project dependency tracking, like a Gantt chart?
  26. Are there service API's available for a direct integration with other systems?
  27. Does Concourse Suite have the ability to attach any type of documents to an opportunity?
  28. After compiling the JSP files during the installation I got an error message java.lang.OutOfMemoryError:Java heap space. When I go within the system I get The requested page cannot be found. messages on the pages within the CRM. What happened? What can I do to resolve this?
  29. I have downloaded the 5.0 version of your from your website and it installed and gave me a desktop icon-but when I open it-it gives me the Error 404 message. What am I doing wrong?
  30. Is there an offline client for Concourse Suite?
  31. Where can I go to acquire additional support & documentation?

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