Ticket # 18

This ticket is open
Severity: Important
Category: Blocker (prevents feature)
Entered by: Matthew Monteleone 1/9/2008, 5:25 AM
Last modified: Matthew Monteleone 6/21/2008, 6:26 PM

Description

After an apparently successful upgrade from 4.1 to 5.0.2 System has a variety of problems, including...

* lots of text/tables now displaying as "null"
* various pages, including account search, contact search, returning error "The included page caused a problem."

The only error message i am getting in logs is:

ERROR [org.apache.catalina.core.ApplicationDispatcher] - Servlet.service() for servlet jsp threw exception
java.lang.NullPointerException
Throwable exception trying to forward to /templates/template1nav.jsp MESSAGE: null
org.apache.jasper.JasperException
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:370)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:966)
at org.apache.jsp.templates.template1nav_jsp._jspService(org.apache.jsp.templates.template1nav_jsp:796)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.darkhorseventures.framework.servlets.ControllerServlet.forward(Unknown Source)
at com.darkhorseventures.framework.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:744)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:674)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:866)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)


and ocassionally...

ERROR [net.sf.asterisk.manager.impl.EventBuilderImpl] - Unable to set property 'calleridnum' on class net.sf.asterisk.manager
.event.NewChannelEvent: no setter

Solution

A solution hasn't been entered

File Attachments

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Ticket Activity

Date	Event
Matthew Monteleone 1/9/2008, 5:25 AM	[ Ticket Opened ]
Matthew Monteleone 1/9/2008, 5:25 AM	[ Ticket is unassigned ]
Matthew Monteleone 1/9/2008, 5:25 AM	[ Severity set to Important ]
tom feltman 1/9/2008, 1:25 PM	[ Priority changed from unassigned to Scheduled ]
tom feltman 1/9/2008, 1:25 PM	Can you please provide some additional information - like the database and version, browser, app server, etc? Thank you.
Matthew Monteleone 1/9/2008, 1:29 PM	Running under tomcat 5.2.25 Postgres 8.2-6 proxied by httpd and jk connector
Matthew Monteleone 1/9/2008, 1:30 PM	Browser is firefox Thanks for the quick response!
tom feltman 1/10/2008, 3:24 PM	Was your 4.1 system built from source or installed from a war file?
Matthew Monteleone 6/21/2008, 6:26 PM	from source.

Distribution List
Matthew M., Bozhan B.