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In the Help Desk module, when I view the printable form of a ticket, the PDF includes a page where activities should be listed, including the activity date, travel time, labor time, description of service, and hours/minutes of each activity.
however, none of the activities for the ticket are included in the ticket. How do I get the activity log in the printable form of a ticket?
By Tom Manos
This sounds like a bug that was fixed in the latest 4.1 code. What version of Centric CRM are you using?
This will be addressed with a 4.0.2 maintenance release. We're trying to make it so that the database is not altered during the upgrade.
How can I download centric crm 4.0.2 maintenance release?
4.0.2 can be downloaded from https://www.centriccrm.com/ProjectManagementFiles.do?command=Details&pid=78&fid=786&folderId=158
How to upgrade to 4.0.2 with out affecting the current data
I verified the centric 4.0.2 version and found the bug is fixed. But still it shows one extra blank page for the activity log (Just a minor problem).
Please tell me how do I upgrade to 4.0.2 with out affecting the current data.
Thanks
Bibin
The blank page was a requirement, since that would allow someone to write down some notes manually after taking a print-out
By Tom Manos
Full and detailed instructions for upgrading the application come with the source code.
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