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Install Problems

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Install Problems

12/13/2010 8:38 AM EST
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By Kris Wolff

HI,

while i take the instalation wizard, i recive a error in Step 5: An error occurred while trying to verify the account, the following error was provided: null
This is what the log says:
[ERROR] com.concursive.connect.web.controller.actions.GenericAction - configureAdmin
java.lang.NullPointerException
at com.concursive.commons.db.ConnectionPool.getConnection(Unknown Source)
at com.concursive.connect.web.controller.actions.GenericAction.getConnection(Unknown Source)
at com.concursive.connect.web.controller.actions.GenericAction.getConnection(Unknown Source)
at com.concursive.connect.web.controller.actions.GenericAction.getConnection(Unknown Source)
at com.concursive.connect.web.modules.setup.actions.Setup.executeCommandConfigureAdmin(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.concursive.commons.web.mvc.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.concursive.commons.web.mvc.servlets.ControllerServlet.forward(Unknown Source)
at com.concursive.commons.web.mvc.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:680)
[WARN] com.concursive.connect.web.utils.PermissionUtils - Project is null

I can not find a solution.

Tomcat6 / postgres 9 / Mac.

Any hints?
Thanx,
Kris

1. 12/13/2010 9:47 AM EST
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By Matt Rajkowski

Concursive Corporation
Product Design

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Hello Kris,

A couple of things to think of and try... what version of Connect and where did you get it (Google code, source forge?)

1) Not likely the issue, but Connect 2.02 doesn't have the PostgreSQL 9 drivers; you can replace them with the updated drivers but again, not likely the issue. Connect 3 does have the drivers and we're testing those.

2) Since you are on Mac, this usually isn't the problem but sometimes the Tomcat user doesn't have directory permissions from the first step. I think 2.02 reports this if that is the problem, but in the past if you ran through the process and used a directory that the Tomcat user did not have access to, and sure enough, the application said the directory was created, but in the end, it wasn't until the admin step when an error was given.

3) Since the error could be related to a browser Session (when looking at the code), I would simply stop Tomcat, quit completely out of my browser, then start Tomcat and go through the setup process again. The setup process should already have the configuration and database from the previous attempt. If it doesn't, check the fileLibrary directory and see if it exists and has files in it.

4) Finally, the last thing I can think of might have to do with the computer's locale -- although I would be surprised if it was.

Just some pointers, not sure though and I wish I did. Every once in awhile someone reports a similar error and it is usually about the directory permissions and the Tomcat user.

- Matt

2. 12/15/2010 6:24 AM EST
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By Kris Wolff

Hi Matt,

I downgraded the Postgresql to 8.4. It works fine.
Thanx a lot.

Kris

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